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NEW On Tap™ Banking

Below is some important information to help get you started. If you were an online banking user prior to the upgrade, the first time you login, use your account number for the Username, enter your password, and click Login. For additional login instructions, please see the information below. 

If you are a new member or had not used online banking prior to the upgrade, you will need to enroll as a new user.

Enroll Now

You can also refer to our Personal Online Banking Resource Guide for step-by-step instructions.

If you need additional assistance with online or mobile banking, please call us. Please note that we may be experiencing a higher than normal call volume during this time. Our call center will also have extended hours until 7 p.m. August 1-5 and 8-12 to assist you.

We’re upgrading your Bill Pay!

View a Demo

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Soon you can enjoy an easier, faster and more convenient way to pay bills starting August 1. 

Before your account is upgraded, be sure to:

  • Print out your payment history. Some of your payment information may not transfer over to your upgraded account.

After your account is upgraded, be sure to:

  • Verify your payee names, addresses and account numbers are correct. This will help avoid disruptions to your scheduled payments.

  • Set up new eBills for your payees. With eBill you can view, pay and track bills online.

  • Try the Pay a Person feature. It lets you send money to anyone with just a few clicks.

From your new Bill Pay home page dashboard you’ll be able to:

  • PAY any person or company with one click
  • VIEW all payees, upcoming bills and payment history
  • ADD new payees quickly
  • SET UP recurring payments for bills that are the same each month
  • SEE bill amounts and payment due dates with eBill

 

View Frequently Asked Questions about the new Bill Pay.

 

Introducing our new card security feature, Lock It Card Control™, available now in our mobile banking app. 

Can't find your card? Don't panic! With Lock It Card Control™, you can temporarily lock your credit and debit cards, then quickly unlock them when you want to use them. If you are sure your card is lost or stolen, report that and reorder a new card, right from the app!

Want to control your spending? Just update your daily transaction limit with Lock It Card Control™, and you won't accidentally go over your budget.

Or you can simply just turn your card off temporarily when you're not using it to help prevent fraud.

To take advantage of this new security feature, you will need our mobile banking app, available for Apple devices on the App Store or for Android devices on Google Play.

 

Once you're logged into the app, look for "LOCK-IT" in the Mobile Banking menu.

Take security and peace of mind to a whole new level with Lock It Card Control™ from Coors Credit Union!

Now you can access your Coors Credit Union home loan online!

  • Make an online payment or set up a recurring payment
  • Check your balance
  • View your payment history
  • View your taxes and insurance
  • And more!

Click here to go to login to get started now!

This service is not available for members who make payments to Colonial Mortgage. Please contact us to learn about refinancing your mortgage with Coors Credit Union.

Frequently Asked Questions

Will I need to re-enroll in online banking?

No, if were already using online banking prior to the upgrade, you will only need to go through a short login process and authenticate your account.

If you were a mobile banking user (or an online banking user) and had not logged into online banking on a computer in the six months prior to the upgrade you will need need to enroll as a new user. Please click on New Members / New Online Banking Users - Enroll Now below for instructions.

Can I login on the mobile app first?
We recommend logging in to online banking using the browser version first for ease of use.

Login Instructions

  1. In the Online Banking login box on the Home Page, enter your current Username (your Account Number) and Password and click Login.
  2. You will be directed to a page where you will select the delivery method of your Secure Access Code. This page will display the contact information on file for your account. Select either the phone, text message, or email option that will enable Coors Credit Union to reach you immediately with your one-time Secure Access Code, then click Submit. (If the contact information we have on file is inaccurate or out-of-date, you cannot proceed further. Please contact us at 303-279-6414 to update your contact information.)
  3. When you receive your six-digit Secure Access Code, enter it in the access code screen and click Submit. If you close the login screen and then receive the code, follow the above steps again and instead select “I already have a Secure Access Code”.
  4. Once your access code has been accepted, you will be asked if you would like to register your device. If you register your device, you will not have to request a new Secure Access Code when you use that device in the future.
  5. You will then be prompted to change your password. For your protection, you will need to create a password that meets the stated security criteria. When finished, click Submit.
  6. A view-only online profile screen will appear for your review. It will be grayed out and you cannot make any changes at this point. However, please note any contact information that you would like to change in the future. Once you have accessed Online Banking, you will be able to use the Address Change screen to make corrections. Click Submit, then OK to continue.
  7. You are now presented with a copy of the Online Banking Services Agreement. Read and acknowledge that you agree to the conditions by clicking I Accept
  8. Congratulations! You are now logged into Online Banking with Coors Credit Union.

If you are a new member or had not used online banking prior to the upgrade, you will need to enroll as a new user.

Enroll Now

Need assistance? Try our Personal Online Banking Resource Guide.

If the suggestions below or in our Personal Online Banking Resource Guide do not help, please call us directly at 303.384.5999 for assistance with online and mobile banking.

I'm having difficulty using online banking on my tablet or other mobile device.
Most mobile banking issues can be resolved by using the mobile app on your tablet rather than a browser to access your account.

My Login ID isn't working.
If you had created an alternate login ID in the old system, it will not work. You must use your account number for this first login.

The Secure Access Code isn't working.
If you request your Secure Access Code by text message, be sure to enter the six-digit code in the body of the message, not the 5-digit short number that the message was sent from.

 

 

Will my scheduled or reoccurring transfers between Coors Credit Union accounts have to be set up again?
We anticipate that all of your scheduled and reoccurring transfers that are set up before the conversion will be transfered to the new system, As a precaution, we recommend that you make a note of or print out all of your scheduled or reoccurring transfers by July 28 to verify that that they are all still set up in the new system.

Transfers scheduled for July 29-31 will be processed on August 1. If you have transfers scheduled for these days, please consider rescheduling them for an earlier date to avoid insufficient funds or late payments.

Will I be able to transfer money to accounts at other financial institutions?
Yes, you will be able to transfer money to accounts at other financial institutions (i.e., external accounts); however, you will need to set them up again once you log in to the new system. Due to the complexity of these types of transfers, we will not be able to bring that information over in the conversion to the new system.

Any transfers to external accounts scheduled for after Thursday, July 28 will not be processed.  Due to the complexity of these types of transfers, we will not be able to bring that information over in the conversion to the new system. You will need to set your transfers up again once you log in to the new system on Monday, August 1.

If you have transfers scheduled for these days, please consider rescheduling them for an earlier date to avoid insufficient funds or late payments.

You will no longer be able to conduct transfers from external accounts to your Coors Credit Union account in online banking. The transfer will need to be initiated from the external account.

Will the payments I already have set up be paid during and after the conversion?
Yes, your scheduled payments will be processed. Payments that are scheduled for July 29-30 will be processed on August 1. If you have payments scheduled for these days, please consider rescheduling them for an earlier date to avoid late payments.

Bill pay will be unavailable beginning July 27. You will not be able to schedule or change payments until the new system is available on August 1.

Will I have to set up all of my payees in the new system?
Most payees and scheduled payments will automatically carry over to the new system.

E-bills will not be carried over to the new system. You may have to contact your current provider to disable your current e-bills and set them up in the new bill pay system. We recommend that you print a copy of all of your payees from the existing system byJuly 26 as a reference.

Bills paid on Coors Credit Union loans and credit cards will not be converted. You will need to set these up as transfers in the new system.

Will the timing of my payments change?
Your payment due dates will remain the same, however, the process date may change, in some cases before your old process date. To ensure your account is funded and to avoid any overdrafts, after the conversion, you should login to check the process dates and make adjustments if necessary.

Will I be able to see my entire payment history in the new system?
Your current payment history will be reset as of July 31 and will not be available online after the upgrade. You need to print or record any payment history that is important to you byJuly 26.

Will Lock It Card Control™ be available in the new app?
Yes! Lock It Card Control™ will now be accessible in both mobile and online banking.

Will I still be able to use PayPal?
You will be able to send person-to-person payments using the new Bill Pay that will available in online and mobile banking on August 1. PayPal will no longer be available.

Will I need to download a new app on my mobile device?
The new mobile banking app will be published as an update so you will not need to delete and reinstall it.

If your mobile device is not set to automatically download updates, please check for an update notification on August 1.

To ensure the new mobile banking app functions properly on your Android or iOS device, make sure you are running the most current software version available.

The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible.

Browser versions listed below are not fully compatible: 

  • Internet Explorer Version 11 and earlier
  • Firefox Version 24 and earlier
  • Chrome Version 30 and earlier
  • Safari Version 6 and earlier

If you use Internet Explorer, you must turn Compatibility View off or you may see a “Unsupported Browser” error. The recommended screen resolution for viewing online banking is 1280 x 1024 pixels.

We also recommend that you update your Android or iOS device to the most current software version available to ensure compatibility with the new mobile apps.

Here's how to check which browser version you have:

Firefox
Internet Explorer
Safari
Chrome (under “Other info about updating Chrome)

Will I have to log in to online banking to download my information into Quicken?

No, you will now be able to use Quicken Express Web Connect to download your transactions.

To get your Quicken software set up to do this, you will need to complete an account deactivation and reactivation process using the specific instructions below. Click below to download the instructions:

Quicken for Windows

Quicken for Mac

Quicken will be unavailable briefly after the conversion to the new online banking system. You can complete these steps on or after August 8.